Privacy Policy

Last updated: 25.04.2026

Spirit Water Pro (“we“, “us“, “our“) respects your privacy and is committed to handling personal data in a responsible, transparent, and proportionate way.

This Privacy Policy explains what information we collect through our website, contact forms, service requests, purchases, newsletter sign-ups, and related digital interactions, how we use that information, when we may share it, and what rights you may have in relation to your personal data.

Your use of the website and related services is subject to this Privacy Policy, our website terms, and applicable law.

1. Who operates the website

This website is operated by Spirit Water Pro.

Please complete and verify before final publication:

full legal entity name
registration / company number
registered or business address
privacy contact email
support / contact phone number

2. What information we collect

We may collect the following categories of information:

A. Information you provide directly

full name
phone number
email address
delivery or installation address
order-related details
information submitted through contact forms, lead forms, technician booking forms, service requests, or newsletter registration
any additional information you choose to provide voluntarily

B. Technical and usage information

When you use the website, we may collect information such as:

IP address
browser type and device type
operating system
preferred language
pages viewed
time spent on the website
referral source and on-site interactions
cookies, tags, pixels, and similar technologies

C. Purchase and service-related information

When relevant, we may also collect:

products purchased or viewed
delivery, installation, or service details
service history or support communications
records related to customer-care interactions

3. Are you required to provide personal data?

As a rule, you are not legally required to provide personal data to us. However, if you do not provide certain information, we may not be able to:

respond to your enquiry
provide a quotation
complete a purchase
arrange delivery, installation, or service
register you for newsletters or updates
provide certain website or customer services

4. Why we use personal data

We may use personal data for the following purposes:

operating and maintaining the website
responding to enquiries, leads, service requests, and technician bookings
processing purchases, fulfilment, delivery, installation, returns, and customer support
managing customer relationships and improving service quality
website security, fraud prevention, and platform integrity
analytics, reporting, and service improvement
marketing communications, promotions, and offers, where permitted by law and based on the required legal basis
complying with legal obligations, regulatory requirements, or lawful requests by competent authorities

5. Marketing communications

Where permitted by law, and where required based on your consent or another valid legal basis, we may send you updates, promotional messages, offers, and product or service information.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in the message or by contacting us using the contact details below.

6. Cookies and similar technologies

Our website may use cookies, pixels, tags, and similar technologies for purposes such as:

ensuring website functionality
remembering user preferences
measuring website traffic and performance
improving user experience
analytics, attribution, and advertising measurement
supporting marketing and remarketing activities, where applicable

You can manage cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of parts of the website.

7. Legal bases for processing (where applicable)

Where data protection law requires a legal basis, we may rely on one or more of the following:

your consent
performance of a contract or steps requested before entering into a contract
compliance with a legal obligation
our legitimate interests, including website operation, customer service, fraud prevention, analytics, and business improvement, provided such interests are not overridden by your rights

8. Sharing information with third parties

We may share personal data with third parties where necessary, including:

website hosting, cloud, security, CRM, email, analytics, marketing, and technical service providers
payment processors, logistics providers, installers, and customer-support vendors
professional advisers such as lawyers, accountants, compliance advisers, and auditors
public authorities, regulators, courts, or law-enforcement bodies where required by law
a purchaser, investor, or successor entity in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable law

We seek to share only the information reasonably necessary for the relevant purpose.

9. International transfers

Your information may be processed or stored outside your country, including through international service providers. Where required, we take reasonable measures intended to support an appropriate level of protection for such transfers in line with the nature of the processing and applicable legal requirements.

10. Data security

We implement reasonable technical and organisational measures intended to protect personal data against unauthorised access, misuse, loss, alteration, or unlawful disclosure.

However, no method of storage or transmission is completely secure, and absolute security cannot be guaranteed.

11. Data retention

We retain personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, legal compliance, recordkeeping, dispute resolution, enforcement of contractual rights, fraud prevention, and business operations.

12. Your rights

Depending on the applicable law and your location, you may have rights in relation to your personal data, which may include the right to:

request access to your personal data
request correction of inaccurate or incomplete data
request deletion, where applicable
object to certain processing activities
request restriction of processing
withdraw consent where processing is based on consent
request information about how your personal data is used
opt out of marketing communications

If you wish to exercise any of these rights, please contact us using the details below.

13. Children’s privacy

Our website and services are not directed to children as a primary audience. If you believe that personal data relating to a child has been provided to us inappropriately, please contact us and we will review the matter.

14. Third-party links and services

Our website may contain links to third-party websites, tools, or services. Their handling of personal data is governed by their own privacy notices and terms, and we are not responsible for their policies or content.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, technological, or operational changes. The updated version will take effect from the date it is published on the website, unless otherwise required by law.